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Help with solving problems

Help with solving problems

Contact details for technical and methodological assistance

Technical assistance

Contacts for technical assistance when working in Electronic Data Collection (eCollection) can be found on the Contacts page.

Methodological assistance

Contact for methodological assistance when filling in the statistical questionnaire can be found after logging in to eCollection in the relevant module in your questionnaire

Forgotten password

If you have forgotten your password or the password you entered does not work, use the Forgot Password function. The system will automatically send the first notification message to the email address associated with your ID with the received password reset request

To successfully generate a new password, you must enter the correct email address that is registered in our system.

The Password Change notification email contains the user ID, name, email address and a link to reset the password. In order for the system to automatically send you the changed password in the next notification email, you must click on this link. After you successfully click the link, you will be notified on the page that your password has been changed and sent to your email.

If you have created multiple user accounts for your email address in our system, you need to click on the password reset link under the Login for which you require a new password to be generated. If you need to generate new passwords for all logins, you must do so for each login separately.

You will then receive a second New Password notification message in your email containing the User ID and Password.

We recommend you to change your password after logging into the system in the Edit your user profile tab

An Inactive hyperlink to reset your password

If the password reset hyperlink is not active, it is because you have set the plain text function in your email box and not html. In this case you need to contact the relevant office of the Statistical Office of the Slovak Republic

Password expiration

If you are logging into eCollection for the first time after December 1st, 2020, you will automatically be prompted by the system to enter and confirm a new password. You will see the window appear: "Your password has expired, please change your password. The new password is valid for three years.".

The email you enter in the window Your password has expired, please change it:

it will be reflected in the Edit user profile section,
the system sends a confirmation message to it, which is required when resetting a forgotten password,
the system sends automatic notification messages.

The email will be automatically pre-populated in the window box if you already have an email address filled in our system. It is then not a requirement that the person entering the new password must also necessarily change the email address to their own, if it does not match the email offered by the system.

Therefore, we recommend that if you want to keep the email contact that the system offers you in advance, do not change it.

You enter a new password that must meet all the criteria listed in the window. Re-enter the new password in the Confirm Password box and click Change Password. If you use the Suggest Password feature, the system will generate an automatic password for you. To view a specific password, click the eye icon located to the right in the New Password and Confirm Password boxes.

Pay particular attention to the entry of special characters. We recommend that you check in advance whether the character you want will be displayed when you press the key (using the eye function). This will prevent you from misspelling characters in your password the next time you log in.

The most common login problems

Keyboard typo when entering password

This is most often an error when entering a mandatory special character when logging in again. In this case, use the eye function to display the hidden password in the login field where you log in to the system or copy the password on your PC, for example on a notepad, where you can see the characters in the password.

Some employees change their password and do not inform colleagues

In case there are several employees working in your company in the Electronic Collection, to avoid the above mentioned problem our system offers you the User Management tool, where you can create and manage additional users within your user profile, i.e. any accounts with their own user identifier, password and e-mail address with the possibility of assigning the necessary rights for the account in question.

Automatic password remembering

Clearing the browser cache before logging in again can also play a role in the failure to log in again, and also if you are using the automatic password remembering feature on your computer browser and remembering a new password does not take place.

Absent email address

The email address will be reflected in the Edit User Profile section. The system sends a confirmation message to this email, which is required when resetting a forgotten password, as well as automatic notifications that keep you informed throughout the entire process of the statistical survey you have been included in.

For successful communication it is important that your contact details recorded in our system, especially e-mail and telephone, are up-to-date.

You don't know the email address or it is no longer available

If you do not have an e-mail contact listed in our system, or you do not know what e-mail contact is registered to your account, or if it is unvailable, please contact the Department of the Statistical Office of the Slovak Republic, which processes your eForm.

All contact details, including the name, telephone number and email address of the worker have been sent to you in the Notice of inclusion in the statistical survey or contact information for individual workplaces can be found on the Contacts page. Please select the contact according to the statistical area to which you have been allocated.

The contacted Department of the Statistical Office of the Slovak Republic will send you a request, in which you will provide an e-mail address for the reporting unit defined by the identification number of the organisation . The employee of the Statistical Office of the Slovak Republic will complete and save the e-mail you have provided in the statistical information system for the given organisation ID number. Next, you proceed via the Forgotten password menu by entering your e-mail address.
You will receive a link to reset your password, when clicked, will confirm that new password has been generated. New password will be delivered to the email address you enetered. This is your access password to the Electronic Data Collection.

Supported browsers and clearing the cache

For Internet applications such as Electronic Data Collection, it is very important that the user regularly clears their browser cache (if they do not have this function set to auto-clean) because the browser cache can affect the functionality of the application. For example, in eCollection, this affects eForm, where for example loading a statistical questionnaire, the functionality of the dialer menu, possibly offering invalid dialer entries on the questionnaire (the browser remembers this from the past), and so on, can be incorrect.

For instructions on clearing the browser cache, you can use the keyboard shortcuts Ctrl+Shift+Delete to access a window to clear your browsing data.

eForm locked

The message eForm is locked by the user is displayed if the work with the eForm has not been correctly completed or the eForm is opened elsewhere.

You have left eForm via the internet browser by using the back arrow icon or you have closed the internet browser without logging out from the eCollection application. The system activates a lock on the eForm that will not allow you to work with the eForm, save the eForm as a work in progress, print it or send it. By incorrectly exiting the eForm, your typed data will not be saved. The system automatically unlocks the lock after 24 hours. The next time the eForm is accessed after the time has elapsed, it is possible to work with the entire eForm without any restrictions. You can also contact the relevant office, which will unlock the lock for you.

The survey questionnaire or new filled in questionnare is not displayed for the next period

After login to the aplication you do not see the survey questionnaire or new questionnaire for the next period.

This means that the relevant statistical survey has not yet been published or has not yet been made available to the reporting unit. It is necessary to wait for the publication of the survey, delivery of the relevant notification and making available of the questionnaire for a given period.

The filled in questionnaire can not be submitted or saved as work in progress

The questionnaire cannot be sent or saved as a work in progress in case of a Blocking Error. You can find the error warning in the Error Messages tab.

Blocking error – the questionnaire can not be submitted.

When completing the questionnaire, it is necessary to fill in the mandatory items marked with an asterisk and to follow the cell format. After correcting the relevant item, the filled in questionnaire can be saved as a work in progress or sent.

Statictical data collection